We provide consumer information to those thinking of buying or selling a property. This includes information on topics such as agency agreements, sale and purchase agreements, licensing, commission, sales options and advertising.
There is also information on how to make a complaint if you are unhappy with the real estate services you have received or have problems with a real estate transaction.
The documents for downloading from this site are in PDF format. To view these you need to have Adobe Reader installed on your computer. Click here to download the latest version of Adobe Reader.
Approved guides
To support consumer protection and ensure you have the information you need at two important stages of the process of buying or selling residential property, two approved guides have been developed:
New Zealand Residential Property Agency Agreement Guide
You must receive this guide before you enter into an agency agreement for the sale of a residential property. You must sign an acknowledgement that you have received the guide.
The guide is available in the following languages:
- English [PDF, 182 kb]
- Maori [PDF, 215.7 kb]
- Samoan [PDF, 227.45 kb]
- Tongan [PDF, 233.47 kb]
- Chinese [PDF, 729.36 kb]
- Korean [PDF, 651.79 kb]
- Hindi [PDF, 469.54 kb]
New Zealand Residential Property Sale and Purchase Agreement Guide
You must receive this guide before you enter into a sale and purchase agreement for the sale of a residential property. You must sign an acknowledgement that you have received the guide.
The guide is available in the following languages:
- English [PDF, 182 kb]
- Maori [PDF, 237.59 kb]
- Samoan [PDF, 222.2 kb]
- Tongan [PDF, 230 kb]
- Chinese [PDF, 629.05 kb]
- Korean [PDF, 569.87 kb]
- Hindi [PDF, 446.05 kb]
Further information can be found in the Approved Guides section of this website.
How to Make a Complaint brochure
This brochure contains information on how to make a complaint. Click here to download the How to Make a Complaint brochure [PDF, 534.6kb]. You can also request a copy of this brochure by calling us on 0800forREAA (0800 367 7322) or 04 471 8930.
You can find further information on how to make a complaint and the complaint process in the Complaints section of this website.
Complaint form
Click here to download the Complaint Form [PDF, 140.7kb]. You can also request a copy of this form by calling us on 0800forREAA (0800 367 7322) or 04 471 8930.
You can find further information on how to make a complaint and the complaints process in the Complaints section of this website.
Fact sheets
The following downloadable fact sheets have been developed to provide you with information on the buying and selling process:
- Buying or Selling a Property? [PDF, 177.5 kb]
- Licencing Fact Sheet [PDF, 174.8 kb]
- Commission Fact Sheet [PDF, 190.2 kb]
- Advertising Fact Sheet [PDF, 204.9 kb]
- Auctions Fact Sheet [PDF, 181.5 kb]
- Tenders Fact Sheet [PDF, 187.1 kb]
- Disclosure Fact Sheet [PDF, 172.7 kb]
- Conflicts of Interest Fact Sheet [PDF, 175.8 kb]
- Buyers Agents Fact Sheet [PDF, 179.9 kb]
You can also request a copy of these Fact Sheets by calling us on 0800forREAA (0800 367 7322) or 04 471 8930.
