In serious cases appearing to involve misconduct, a Complaints Assessment Committee can lay a charge with the Real Estate Agents Disciplinary Tribunal.
If the Disciplinary Tribunal determines that the licensee is guilty of misconduct it can impose a more serious range of penalties, including:
- cancelling or suspending the agent's, branch manager's or salesperson's licence
- ordering the licensee's employment be terminated and order that no agent employ or engage that person in connection with any real estate agency work
- requiring the licensee to pay a fine of up to $15,000 for an individual and up to $30,000 if the licensee is a company
- ordering the licensee to pay compensation to the complainant for any actual loss suffered up to $100,000.
