Terms and Conditions


Terms of use

Your use of our website and its services (including social media) are conditional upon your agreement of these terms of use. If you use our website or services we will assume you have accepted these terms.  Our terms of use can be found in the sections below. We may revise these terms of use from time to time. The updated terms will appear on this website. 

Privacy ​

Our Privacy Policy​ ​applies to all personal information collected by us. 

You may browse and access information contained within the website without providing any personal information. Where you voluntarily provide personal information (for example, though online forms, email requests, or social media) we will use that information only for the purpose for which you provide it and for the purpose of detecting abuse of this website. 

If you access our services on this website via your Real Me Login, we will assume you have read and agreed to the terms of our Privacy Policy.

If you are a licensee, some of the information you submit via our Licensee Portal will become publically available on the register of licensees (Public Register) in accordance with our obligations under the Real Estate Agents Act 2008 and will be used by us to carry out our statutory functions. Refer to our Privacy Policy for further information.


The information available on or through this website is intended to provide general information to the public.  We may change, delete, add to, or otherwise amend information contained on this website at any time, without notice.

While we have taken all reasonable measures to ensure the quality and accuracy of the information on our website, we make no warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, correctness, completeness or use of any such information, nor represent that its use would not infringe on privately owned rights.

You may access third party content via links to other websites from this website, use of our social media (including retweets, @mention, our following of individuals or organisations on social media, or our reposting of information by other Twitter users). We neither endorse the information, content, presentation, or accuracy of such third party content, nor make any warranty, express or implied, regarding such information. We do not accept liability for the accuracy of content or information of any third party website or content you may access via hyperlink from our website or use of our social media.  Please refer to our social media terms below for our terms of use regarding your access to and use of social media services via our website.

Nothing contained on this website is, or shall be relied on as, a promise or representation as to the past or future by the New Zealand Government or us.

The content of this website should not be construed as legal, business or tax advice and we recommend users of this website should take advice from a qualified professional before undertaking any action following information received from this website.

Any reference to any specific commercial product, process, or service by trade name, trademark, manufacture, or otherwise does not constitute an endorsement, recommendation, or favouring by the New Zealand Government or us.

Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.


Unless otherwise stated, the information available on or through this website is protected by copyright. Such information may be reproduced, free of charge, for personal or in-house use without further permission. Where any material from this site is used in any context, it must be sourced to the website of the REAA and state the date of publication.

Requests and inquiries concerning the reproduction of information on this website for any purpose other than personal or in-house use should be directed to us. 

For convenience and informational purposes only, this website provides links to other websites. These other sites may contain information that is the copyright of third parties and subject to restrictions on reuse. Permission to use copyrighted materials from other websites must be obtained from the copyright owner and cannot be obtained from the REAA.

Access to our Licensee Portal 

We may provide you access to our Licensee Portal via a RealMe login which enables us to manage secure access to the services on our site.

You are responsible for keeping your RealMe user name and password confidential. We will consider any activity on our site from your RealMe user name and password to be made by you.

By using our services, you agree that you will:
  • ​comply with the RealMe terms of use​ by which you access our services; 
  • notify us immediately if you know, or have reason to believe, that there has been, or is about to be, a fraudulent or other unlawful use of our services;
  • confirm the information you provide us is true and correct before submitting your information.
For the protection of others, we may suspend or disable your access to our services without notice if we consider:
  • ​such action is necessary to maintain the integrity or security of our services or any organisation or person;
  • the account is being misused or has otherwise been compromised;  or
  • you breach our terms of use.

Social Media terms and Conditions​

We have official profiles on two social media sites: Twitter, and LinkedIn. You can follow us on Twitter or LinkedIn to stay up-to-date with the latest information from us.

We use social media as a way to communicate and engage with the community and those interested in the work we do.

Please email the Real Estate Agents Authority’s Communications & Marketing team​ if you have any questions or comments about our social media.

Communications via Social Media

If you follow us on Twitter, you can potentially receive several tweets a day. If you follow us on LinkedIn, you can expect several updates a week. 

Our tweets, posts and updates may include a wide variety of information about our work including media releases, recruitment information, promotion of our services, consumer information, some complaint decisions, and retweets.

We may follow organisations and individuals on Twitter who are relevant to the us. We will not usually follow individuals; however, we may do so temporarily to allow direct messages.

We will attempt to answer your questions; however, we can’t enter into political discussions or discuss specific cases or complaints. Where we have published a decision about a specific case or complaint, we will provide a link to information published in REAA's ​decisions database.

Retweets, @mentions, commentary, #hashtags, and third party content

Like all users, we sometimes use #hashtags. We may retweet, @mention, or post information by other Twitter users for the interest and information of our followers. Please refer to our Disclaimer and Copyright terms regarding your use of such third party content.


Our social media accounts are monitored. We normally monitor our accounts between 8.30am – 5pm on working days, but may choose to monitor our account more regularly at times. 

We aim to respond to all questions within one working day however we can't guarantee we will be able to reply individually to every post. If you have an urgent query, please contact us directly.

We reserve the right to remove any post, comment or content that is not relevant, is deemed offensive, has political bias, affects our neutrality or refers to commercial activity including advertising. We may report, block or ban anyone who posts inappropriate content or who, in our opinion, breaches the terms of use of a social media service provider.

Contact us

If you have any questions, please call us on 0800 367 7322 or (04) 471 8930 or email us at info@reaa.govt.nz