Licensee Portal Help

Here are the answers to the most frequently asked questions about the Licensee Portal.

​There's help ​​​​available on this page for the following areas:

If you can't find what you nee​d please contact us.

Contact ​us on:

Phone: 0800 367 7322 (from a landline) or 04 471 8930 (from a mobile)


Watch our help videos

​Watch our Licensee Portal help videos by clicking on the links below. Our help videos have closed captions available.





Gene​r​​al​

Using the Licensee Portal for the first time

You need a RealMe login to use the Licensee Portal. 

You need to either create a RealMe login or associate your existing RealMe login with our portal. When you go to the Licensee Portal you will be asked if you have a Licensee Portal login. Click the 'No – I do not have a Licensee Portal login' button.

You will be asked whether you currently hold or have held a real estate licence since November 2009. If you do hold a licence or did hold a licence, you must register to access the portal using your licensee details. Click the 'Yes' button.  If you have not held a licence before, click 'No'.​

Follow the on-screen instructions.

You will be asked if you have a RealMe login. If you don't have one you need to create one by clicking on the 'No I want to create one' button.

Follow the on-screen instructions to create your account.

I can’t login to the Licensee Portal – what do I do?

If you have creat​ed a RealMe login and still cannot access the Licensee Portal make sure you are entering y​​our username and password correctly e.g. you do not have the CAPS lock on.​

If you’ve forgotten your RealMe username or password click on the 'I forgot my username' link or the 'I for​​g​ot my password' link to recover them. RealMe will lock your account after three unsuccessful login attempts to protect your security.  If this happens you will need to contact the RealMe Help Desk on 0800 664 0774.


If you enter your RealMe login information correctly and receive an error message, make a note of th​e messag​e and​ contact us on 0800 367 7322 or
licensing@reaa.govt.nz

 
What information in the Licensee Portal is shared on the Public Register?

Visit this page to see what details are held on the Public Register and to find out more about the Public R​​egister. 

Why can’t I update all my details using the Licensee Portal?

To make some changes we need extra information and may need to do some checks. For example, a name change ne​​eds to be accompanied by photo identification, and agency trading name details need to be reviewed to make sure they match up with Companies Office records. 

If I make changes to my details will these be automatically accepted or does the REAA need to approve them first?

Any updates to you or your agency’s contact and employment details made on the Licensee Portal will be automatically accepted.  You cannot make any changes that require approval on the Licens​​ee P​ortal – you must contact us for these changes (you will be prompted to do this on the Licensee Portal).

Update details

Do the ‘Update Details’ or ‘Update Agencies’ tabs replace the change of circumstances forms I used to complete?

Yes. In 2016 we moved away from offering paper-based forms for updating changes of circumstances to a quic​​ker and easie​r online process – the Licensee Portal. 

Why do I have an ‘Update Agencies’ tab when my colleagues don’t?

The ‘Update Agencies’ tab is only available to those people who are listed as the principal officer, eligible officer, or primary contact for an agency. The ‘Update Agencies’ tab lets a person in any of those roles to make c​hanges to the agency details. If you are not the principal officer, eligible officer, or primary contact of an agency but you have the ‘Update Agencies’ tab , please contact us on 0800 367 7322 or at licensing@reaa.govt.nz. 

Why don’t I have an ‘Update Agencies’ tab?

The ‘Update Agencies’ tab is only available to people who are listed as the principal officer, eligible offic​er, or primary contact of an agency.  ‘Update Agencies’ lets a person in any of those roles make changes to the agency’s d​etails.

If you are the agency’s principal officer, eligible officer, or the agency’s primary contact  and think you should have the ‘Update Agencies’ tab speak with your Agency’s principal officer – they can update these records to provide you with acc​ess. 

Why have my past employment details disappeared?

If you have entered an end date for your employment the entry will be removed from the Licensee Portal when this ​date is reached. Your current employment information is what is relevant for your licence and the Licensee Portal displays this information. 

Why are some of my qualification details missing?

We only hold information about qual​ifications that have been used to apply for a licence since 17 November 2009. If you applied for an agent’s licence or branch manager’s/salesperson’s certificate under the previous legislation and were deemed to hold a licence under the Real Estate Agents Act 2008 it is unlikely we will hold a copy of your old qualification.​ 

Why are some of my continuing education details missing?

Your verifiable continuing education details are supplied directly to us by your course providers when you have successfully completed your study. Our records are updated by the 10th of the month for the previous month's completions. If your record is not showing please contact you​​r course provider. 

I sent you some information using one of the ‘Contact Us’ buttons. What now?

Thanks for the enquiry! It can take us a few days to work out a response to your query, but we’ve definitely received it. ​W​e’ll get back to you within five working days. We might ask you for further information. When we’ve dealt with your enquiry and made the changes you’ve requested we’ll send you an email to confirm this.

Update​​ agencies​

Why does my registered office address not match our physical office address?

Your registered office address is the address that you supplied to the Companies Office when registering your com​pany. The registered office address may not necessarily be the address your agency is trading from. Th​e Companies Office has a register of companies and they have specific requirements about what address details they need. You can find out more about the Companies Office address requirements here. 

Why can’t I update the company officers?

Company officers can only be updated by the principal officer, eligible officer or contact person for your​ agency. If ​you do hold one of these titles and this isn’t recorded in the Licensee Portal please contact us on 0800 367 7322 (from a landline) or 04 471 8930 (from a mobile) or email licensing@reaa.govt.nz to get this sorted. 

Why have the records of some of the agency’s officers or employees disappeared?

If an end date was entered for their employment the entry will be removed from the Licensee Portal when this date​​ is reached. 

If I update my agency or branch details do my staff and I also need to update our employment details for our individual licenses?

No. These details will be updated autom​​atically on the Public Register and Portal. 

I sent you some information using one of the ‘Contact Us’ buttons. What now?

Thanks for the enquiry! It can take us a few days to work out a response to your query, but we’ve definitely received it. ​​We’ll get back to you wit​hin five working days. We might ask you for further information. When we’ve dealt with your enquiry we’ll send you an email to confirm this.

Renew licence

If I exit the renewal process before I’ve completed it will my entries be saved?

If you select the exit renewal pro​cess the message below will pop up to give you the chance to save any changes to your detail​s.

 

Your progress in the renewing your licence process won’t be saved. If you exit the process, you will need to begin​​ again from  the start.

​How do I pay for my licence rene​wal application?

​You can pay for your licence renewal application by using your credit card or by account to account transfer.

If you pay by credit card you can use your Visa or Mastercard card. Simply enter your card number, the cardholder name, your card security code, and your card expiry date and click 'submit'.

Account to account transfer is similar to online banking, however rather then logging into your account details through your bank's online banking portal the transaction is created on a secure page hosted by Payment Express. This means we receive confirmation that your payment has been made in real time instead of waiting for your payment to clear. Although most major New Zealand banks support the account to account transfer service, some banks may not. If your bank is not supported you will need to pay by credit card. 

How will I know if my renewal has been processed and accepted?

We will review your information and contact you via email to confirm approval or request further information. This process should take ​no more than two working days.​​​​​​

​Suspend licence​

​​If I exit the suspension process before I’ve completed it will my entries be saved?

If you exit the suspension process you will get a message asking you to save your changes.

Your progress in suspending your licence won’t be saved. If you exit the process, you will need to begin again from the start.

How do I pay for my voluntary licence suspension?

You can pay for your suspension by using your credit card or by account to account transfer.

If you pay by credit card you can use your Visa or Mastercard card. Simply enter your card number, the cardholder name, your card security code, and your card expiry date and click ‘submit’.

Account to account transfer is similar to online banking, however rather than logging into your account details through your bank's online banking portal the transaction is created on a secure page hosted by Payment Express. This means we receive confirmation that your payment has been made in real time instead of waiting for your payment to clear. Although most major New Zealand banks support the account to account transfer service, some banks may not. If your bank is not supported you will need to pay by credit card.

How will I know if my voluntary suspension application has been processed and accepted?

If you enter today’s date as your suspension start date, when your application has been processed you will be sent an email confirming your licence has been suspended. You can also check your details under 'Licence Details'. If your licence is suspended its status will be 'suspended' and the suspension end date will display.

If you enter a future date as your suspension start date, you will receive a confirmation email on the day that you have selected.

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News

Last updated: 19/12/2017