Your obligations

All licensees are expected to understand and comply with the Real Estate Agents Act 2008 and its regulations, and also to understand and abide by the Code of Professional Conduct and Client Care.

​All salespersons must be properly supervised and managed by an agent or branch manager.

The Code of Conduct

The Code of Professional Conduct and Client Care sets out the standard of professional conduct and client care required of agents, branch managers and salespersons. The Code is the reference point for discipline when a complaint is received about a licensee’s behaviour.
You must comply with the requirements of the Act, Regulations and the Code of Professional Conduct and Client Care at all times when carrying out all residential, commercial, industrial and rural property real estate transactions.
The Code of Conduct 2012 came into effect on 8 April 2013 and replaces the Code of Conduct 2009.


Know the Code of Conduct

You should read the Code of Conduct in conjunction with the Real Estate Agents Act 2008.
Breaking the law set out in the Act or fall short of the standards set out in the Code of Conduct may constitute unsatisfactory conduct or misconduct.

More information: 

Display the Code of Conduct

Copies of the Code of Professional Conduct and Client Care must be displayed in real estate offices and be available to anyone on request. You can order more copies of the Code of Conduct from us.

Comply with the Act and the Code of Conduct

You will be expected to comply with the Act and Code of Conduct in all areas of your work.  There are specific requirements for the following:
  • Agency agreements
  • Sale and purchase agreements
  • Approved guides
  • Conflict of interest
  • Trust Accounts
  • Display of information about a business

You must inform us if there is any change in the information about you recorded in the public register

This covers all information, from a change of name, phone number or address to a new employer or anything that might prohibit someone from being licensed as an agent.
Read more about change of circumstances.

More compliance information

The information sheets below provide licensees with guidance information on specific topics: