Monthly compliance statistics - 31 May 2017

 

Graph 1 shows 35% of complaints received in the last 13 months have been referred to a Complaints Assessment Committee (CAC) for resolution, 33% have been resolved by consumer information, 28% by compliance advice and 4% through resolution between parties. 

Graph 1: Complaint Outcomes

Graph 2 shows in the last 13 months 43% of cases referred to a Complaints Assessment Committee have resulted in a decision of unsatisfactory conduct or to lay a charge with the Real Estate Agents Disciplinary Tribunal (READT).  53% have resulted in a decision of no further action.

Graph 2: Complaints Assessment Committee decisions


Graph 3 shows that the majority of complaints are made by the seller (25%) and the buyer (23%). 12% of complaints are made by other licensees.

Graph 3: Complainant categories 


Note: Due to changes in the REAA database we are now reporting on the closed complaint. Previously we reported on the initial response to the complaint (sometimes there is more than one response to a complaint during the process). This change better reflects the volume of complaints received. 

Tribunal activity

As at 31 May 2017 there were 53 open appeals and 24 open misconduct charges waiting to be heard by the Tribunal.​

Graph 4 shows the outcome of all appeals since the REAA started in November 2009. The graph includes appeals of Complaints Assessment Committee and Tribunal decisions and licensing decisions made by the Registrar.​​

Graph 4: Appeal outcom​es since the REAA started​


Graph 5 shows the outcomes of misconduct charges laid by the REAA with the Tribunal since we started in November 2009. The majority of charges (87%) laid by REAA result in a disciplinary finding against the licensee.

Graph 5: Tribunal outcom​es since the REAA started​


Court activity

There are currently two prosecutions in the District Court.

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